Frequently Asked Questions
- What makes Pure Sunfarms different?
At Pure Sunfarms, putting plants and people first is at the heart of what we do. We grow high-quality, BC bud with growers who have deep agriculture roots. That, combined with a legacy of BC cannabis cultivation, guides our uncompromising approach to quality. We know consumers are looking for quality cannabis at the right price. Our experience and growing processes at scale allow us to grow high-quality cannabis at down-to-earth prices. It’s a simple concept, but one we are passionate about.
- Where is Pure Sunfarms located?
The Pure Sunfarms greenhouse is located in Delta, BC.
The climate in BC’s Fraser Valley, and Delta, in particular, is moderate, with cooler summers and warmer winters. The combination of warm and cold currents that flow off the Pacific Ocean provides prime growing conditions for produce and cannabis alike. Because we’ve been growing here for so long, we’ve collected over a decade of detailed sunlight and environmental data specific to this site, allowing us to adjust our cultivation practices on a plant-by-plant basis.
- How does Pure Sunfarms grow its cannabis?
Pure Sunfarms cannabis is grown in our high-tech greenhouse, which allows for the precise control of heat, light, and energy the sun brings. Each batch is sectioned into growing rooms that let us nurture plants at each stage of development through an app-based monitoring system. This way, our hands-on growing team can ensure each plant gets exactly the right combination of nutrients they need to maximize their natural potency potential.
Our growing process is 100% chemical pesticide-free. All our plants are grown in a coconut husk fiber (aka ‘coir’). We feed them a proprietary plant food that is lab-tested and approved by Health Canada. In fact, it’s similar to the food-grade plant food our team gave to their crops of tomatoes and peppers previously, a formulation based on learnings from decades of success.
- Is Pure Sunfarms hiring?
We’re always looking for great people to join our team. Maybe it’s not surprising that when you’re around plants all day you think a lot about growth. That’s why we are so focused on creating opportunities for people who share our passion for growing quality cannabis. Check out available positions on our Careers page or send us your resume at email@example.com.
- Can I invest in Pure Sunfarms?
Pure Sunfarms is a wholly-owned subsidiary of Village Farms (Nasdaq: VFF). For more information about Village Farms, including investing, please visit Investors – Village Farms International.
- What types of product does Pure Sunfarms offer?
Pure Sunfarms grows high-quality BC cannabis at our Fraser Valley greenhouse with a team that has been cultivating produce and cannabis for decades. Currently, our recreational-use portfolio consists of dried flower, pre-rolls, cannabis seeds, vape cartridges, oils, and edibles.
- Where can I buy Pure Sunfarms products?
We supply recreational-use cannabis products to provincial wholesalers that offer our products for sale to consumers through their online stores and/or distribute products directly to licensed retailers in their respective provinces. See our Stockists page to purchase online or check with your local retailer to see if they carry Pure Sunfarms products.
- How can I return Pure Sunfarms product?
As a producer of recreational cannabis, Pure Sunfarms cannot sell cannabis products directly to consumers. We currently sell to provincial/territorial wholesalers in Canada who, in turn, distribute and/or sell our products to consumers and retailers in their region. Regulations prohibit us from offering refunds on our products directly to consumers. We encourage consumers seeking a return to get in touch with their point of purchase directly to learn if they are eligible for reimbursement as return policies can vary.
However, if you have a problem, we want to hear about it – we encourage consumers to get in touch with our Customer Care team using our Contact Form to the right and select “Purchased Product” under “Nature of Inquiry” or email firstname.lastname@example.org. We’re committed to working closely with consumers, retailers, wholesalers, and Health Canada to ensure the product we provide is safe and consistent. We are always looking for ways to get better.
- What type of packaging does Pure Sunfarms use?
At Pure Sunfarms, we choose packaging that minimizes our environmental footprint and maintains the integrity of our product. That’s why we use child-resistant pouches for our dried flower, reusable tubes and tins for our pre-rolls and edibles, and glass bottles for our oils that are recyclable in many municipalities across Canada.
- How do I open Pure Sunfarms pouches?
Having trouble opening our child-resistant pouches? No problem. Here’s a step-by-step guide to help you out:
- Start by tearing off the top portion of the package above the zipper lock
- Then, place your thumb in the flap on the FRONT side of the pouch
- And place your thumb inside the outer-most side of the MAIN/TOP flap
- Pinch both flaps and gently pull apart
- Why does my dried flower pack not include a humidity pack?
Through our testing, we have found that we can maintain optimal moisture characteristics without the use of humidity packs. Our drying and curing process paired with our packaging ensures that our dried flower products maintain their freshness. To prolong the freshness of your flower, we do recommend transferring it into an air-tight container after you open your packaging. If you’re ever looking for more tips on keeping flower fresh, check out our How to Stash Your Weed blog post.
- Does Pure Sunfarms sell cannabis for medical purposes?
Pure Sunfarms currently supplies cannabis for medical purposes to three Canadian retailers:
- Medical Cannabis by Shoppers (1-844-633-2627 or contact online)
- Canna Farms (1-855-882-0988 or email@example.com)
- Shelter Market (1-833-983-0282 or firstname.lastname@example.org)
As a Licensed Producer, we currently do not have the ability to sell our products to consumers directly.
- I have questions about Pure Sunfarms vape products, where do I go?
If you want to learn more about Pure Sunfarms vape products and better understand the basics of vaping, we’ve collected the answers to many frequently asked vape questions.
- I have questions about Pure Sunfarms CBD Oil, where do I go?
We’ve rounded up 10 of the most commonly asked CBD oil questions we get about Pure Sunfarms CBD Oil, and CBD oil in general.
- Can I get a COA for Pure Sunfarms products?
Yes. Certificates of Analysis (COAs) for our dried whole flower products are available on our website. Simply insert the Lot ID from your dried whole flower pack into the search bar and view the test results in one easy-to-use document.
- Why am I having troubles finding COA results on your website?
At this time, COA results for dried whole flower packaged as of May 1, 2021 are available on our website. If you’re having trouble finding test results related to your Lot ID, please send a picture of your label to our Customer Care team at email@example.com and we would be happy to help.
- Can I find out what strain is in my Classic pack?
Yes! You can now find out what strain is inside your Classic pack (Hybrid, Indica, Sativa, and Balance) by looking it up on our website. Whether it is one of our Signature strains, or something else we’re growing in the greenhouse, our Classic packs are always filled with the best quality, single-strain dried flower we have available at the time of packaging. We hope you have fun discovering our flower.
- What is Pure Sunfarms Marketplace?
Many of our loyal community members have been asking about apparel and merchandise for some time – and we’re excited to announce that Pure Sunfarms Marketplace is finally here. Marketplace is an online platform featuring curated collections of custom-made apparel, accessories, objects, and art, all inspired by our love of plants and modern life here at Pure Sunfarms.
- How do I return or exchange an item I bought from Pure Sunfarms Marketplace?
Pure Sunfarms offers free returns on all apparel items. Once your order is fulfilled, you have 14 days to begin a return. Please follow the return instructions that came with your purchase. Items must be unworn, unwashed, and returned in the original packaging with hangtags attached. Discounted items, headwear, all non-apparel items, and items marked SALE are not eligible for return or exchange.
If you have any questions about returns or exchanges, we want to hear about it. Get in touch with our Customer Care team using our Contact Form to the right and select “Marketplace Returns” under “Nature of Inquiry” or email firstname.lastname@example.org.
- Are Pure Sunfarms apparel and merchandise environmentally sustainable?
We aim to work with partners who help us reduce our environmental footprint, and factor this into our decisions on an item-by-item basis when we’re sourcing. It’s one of the reasons why we produce our items in limited quantities in an effort to reduce waste as much as possible. If you have any questions about a specific item, let us know – we’ll do our best to answer it.
- Are Pure Sunfarms Marketplace items made locally?
We’re proud to say that all the apparel on Pure Sunfarms Marketplace is made in Canada, and we use premium fabrics and construction wherever possible. Our partners combine traditional, hand-crafted practices with state-of-the-art technology to deliver quality goods that encourage you to imagine cannabis for the everyday.
- How are you using the personal information I submit when I purchase a Pure Sunfarms Marketplace item?
- I have some feedback to share with Pure Sunfarms. How can I get in contact with someone on the team?
We welcome your feedback and are always looking for ways to get better. Our Customer Care Team would be happy to hear from you here or email email@example.com.
Customer Care Inquiries1-888-207-4360
Address4431 80 Street,
Delta, BC V4K 3N3